A little something for our people
The Team Journal
A little note from us.
Every beautifully prepared home has someone behind it. Someone who knows where everything belongs, remembers the finishing touches and helps make each arrival feel welcoming.
With everyone working across different homes and shifts, we don't often get the chance to sit down together. So we've created this little Team Journal to share our news, helpful updates and the things worth knowing as we head into high season.
Think of it as a little catch-up from us. Something you can read with a cuppa, revisit when you need to, and hopefully enjoy along the way.
Three little steps that make a big difference.
A beautifully prepared home is the result of lots of care behind the scenes. These three steps help everything come together, from looking after your hours to making sure our next guests receive their welcome at just the right time.
They're part of our usual routine at every Host'd reset and help keep things running smoothly for everyone.
One last tap in Deputy
Once your shift is finished, remember to sign it off in Deputy. It makes sure your hours are recorded correctly and saves us having to chase missing sign-offs later.
Give Spider Baby Mama the go-ahead
Once the home is ready, complete your property-ready checklist. That's the signal our little Spider Baby needs to let guests know their home is waiting for them. Every completed checklist makes a difference to their arrival.
That final look around
Before you close the door, imagine being the next guest walking in. Is the laundry finished and put away? Are the bathrooms sparkling, supplies replenished and everything back in its place? That last look helps us catch anything easily missed during a busy reset.
A little more confidence in every home.
No two Host'd homes are quite the same, and that's part of what makes them special.
Our property-specific housekeeping manuals are there to make your day easier, whether you've cleaned a home many times or you're visiting for the very first time.
As high season approaches, please keep the relevant property manual handy and make it part of your usual reset routine. It gives everyone a clear reference for the finishing touches, property-specific details and how each home should be prepared.
A little change with canisters.
Just a quick heads-up that canisters will now stay at the property and be refilled on site rather than being taken away.
- 01 Leave the canister at the property.
- 02 Have it filled on site through the property's approved procedure.
- 03 Once it's done, take a quick photo and pop it into the relevant property group chat. That way everyone knows it's been taken care of.
If you're unsure about the arrangement at a particular home, just check in with us.
A little escape to Enchanted.
We'd love to treat one of our team to a stay at Enchanted, a chance to enjoy a beautiful little getaway of your own.
As we head into high season, this is our way of celebrating the care and consistency you bring to every home, including making good use of our housekeeping manuals.
We'll share the dates and all the details of how to be in with a chance soon.
Watch this space ✦Thank you for being part of it.
Behind every arrival is a team of people who care. Thank you for the thought, time and energy you bring to our homes, our guests and one another.