We carefully curate our portfolio to ensure each property aligns with our values of thoughtful design, seamless functionality and exceptional guest experiences. If you have a space with character, potential and a story to tell, we’d love to hear from you. Together, we can create something truly special.

A tech stack refers to the set of digital tools and software platforms used to efficiently manage your property. At Host'd, our tech stack includes booking systems, channel management software, dynamic pricing tools, automation tools and analytics platforms. These technologies work together to streamline operations, manage reservations, optimise pricing in real-time and enhance the overall guest experience. Think of it as the behind-the-scenes engine that keeps everything running smoothly while maximizing your property's performance.

At Host’d, we use a dynamic pricing strategy to make sure your property is always competitively priced while achieving the best possible return.

We partner with PriceLabs, an advanced pricing tool that updates your rates daily based on:

• Seasonality – adjusting for peak holiday periods, school breaks, and quieter off-seasons.

• Local demand & events – tracking festivals, concerts, and other happenings that drive higher bookings.

• Market trends & competitor analysis – ensuring your property stays attractive compared to similar listings nearby.

• Occupancy patterns & historical data – using proven insights to fine-tune pricing for maximum revenue.

This approach means your property isn’t locked into static rates. Instead, it responds intelligently to market shifts, striking the right balance between high occupancy and strong nightly rates.

What does the management fee cover and how is it structured?

Our management fee is a percentage of your booking revenue, so our success is directly tied to yours. This fee covers the complete management of your property, ensuring a seamless experience for both you and your guests.

It includes:

• Guest communication – Prompt, professional responses and full support for guests before, during, and after their stay.

• Listing management – Optimised pricing (using PriceLabs), calendar updates, and regular platform improvements across all channels to keep your property competitive.

• Housekeeping coordination – Scheduling, ordering and delivering of all linens, scheduling and overseeing cleaning rosters and team management and communication, maintenance, and quarterly inventory restocking, purchase and delivery.

• Marketing & analytics – Advertising across multiple booking platforms, Partnering with local tourism companies to help gain exposure and reservations, monitoring performance and booking trends.

• Owner support – Quarterly updates on occupancy, earnings, market trends and tailored recommendations for maximising returns.

• Accounting-ready financials – We’ve worked closely with our accountant to design clear booking master sheets, detailed owner statements and monthly/annual PDF reports that can be handed directly to your accountant with no extra work required. Both GST and non-GST owners are fully supported with these.

With this structure, you can enjoy the benefits of hosting without the day-to-day workload, knowing that every detail is being looked after.

Your home is at the heart of what we do. While we handle the day-to-day hosting, there are a few key responsibilities that remain with you as the homeowner:

• Ongoing property costs – such as insurance, utilities, and local council rates.

• General upkeep – including gardening, exterior maintenance, and routine servicing of essential systems (e.g. plumbing, pest control, and appliance checks).

• Quarterly house essentials – items like pantry basics, cleaning supplies, and guest consumables are scheduled, purchased, and delivered by our Host’d team, then added to your property expenses.

• Breakages & replacements – for small items that go missing or are accidentally broken, we take care of sourcing and replacing them without troubling you. For anything over $100, we’ll always seek your approval before moving forward.

• Approval of upgrades – whether it’s new furniture, appliances, or thoughtful enhancements, we’ll always consult with you before moving forward.

• Professional photography – we design and coordinate the shooting schedule and provide creative direction to ensure your home is beautifully captured in the right light with a short term rental focus. The photographer’s hourly fee and the cost of the final images are passed on to you as the owner.

• Additional property touches – such as signage or any extra waste management services required to maintain a safe and welcoming property.

This partnership ensures that your property is well cared for inside and out, while you retain oversight of the bigger picture.

Yes! After each guest stay, our housekeeping team follows a checklist process to ensure your home is reset to standard. This includes:

• Routine inventory checks – confirming that key household items (media, cookware, appliances, and essentials) are present and in working order.

• Small replacements – if minor items like cutlery, glasses, or other essentials are missing or broken, our team reports the breakage with photo documentation and Host’d replaces them without troubling you.

• Breakages & replacements policy – for larger or more costly items, we’ll always keep you informed. Anything under $100 is usually replaced by our team to keep things running smoothly, while anything above $100 will require your approval before purchase.

• Prompt reporting – if something significant is missing or damaged, you’ll be notified right away and we’ll coordinate next steps with you. Airbnb provides Aircover insurance for most things and we follow up with guests for immediate reimbursement.

This proactive approach means your property stays guest-ready at all times, while you retain oversight and decision-making for bigger expenses.

Yes! While we manage the day-to-day hosting, there are several ways you can help boost your property’s earning potential:

• Keep the property updated – Small upgrades like cozy furnishings, updating soft furnishings when they get a little worn or modern appliances can increase guest appeal and keep reviews strong.

• High-quality photography – Professionally styled images make a significant difference in attracting bookings. It’s the images that compete for the reservations so they are our best first impression!

• Garden maintenance and exterior decking or wood stains – Keeping outdoor areas well-presented makes a big difference to guest impressions. Regular gardening, lawn care, and upkeep of exterior features such as decking or wood stains remain the responsibility of the homeowner. These touches not only protect your investment but also enhance the guest experience by creating a welcoming first impression.

• Flexibility with high-demand dates
  While it can be tempting to block your home during peak events or holiday periods, leaving your property available on these high-demand dates can significantly increase your returns. Flexibility around when your home is bookable helps us capture premium rates and ensures you benefit from strong market demand.

• Adding your property to Airbnb wishlists
  Properties that are frequently saved to guest wishlists gain more visibility on Airbnb. We encourage owners, friends, and family to “heart” or save the listing - this small action can improve your property’s ranking in search results and increase booking opportunities. It’s a simple way to boost exposure and help your home stand out.

By working together on these aspects, we can ensure your property stands out in the market and achieves its best possible returns.

It’s completely normal for a new property to experience a ramp-up period in its first year. Building visibility, collecting reviews, and fine-tuning pricing all take a little time, but the rewards are well worth it.

• First-year properties – Expect a gradual increase in bookings as the listing gains traction. Each positive review helps build trust and improves visibility on all booking platforms.

• Established properties – Once a listing has accumulated steady reviews and occasional repeat guests, revenue and occupancy tend to stabilise. In many cases, owners see a 10–30% improvement in performance from year one to year two.

This natural progression means that patience in the early stages pays off, as your property grows into a trusted and sought-after listing.

The service fee is made up entirely of the cleaning fee and linen hire for your property. It is carefully calculated based on the average time it takes to reset your home after each stay and the cost of linen required for your setup.

This fee is extremely tight — we make no profit from it. Instead, it is a pass-through cost that ensures your property is always presented at Host’d standards. Because cleaning times and linen use can vary slightly from stay to stay, the fee is worked out on a balance of “overs and unders”. Some cleans may take less time, others may take more. Sometimes fewer linens are needed, and other times every item is used. Over time, this evens out so the service fee remains fair and predictable for your property.

The service fee covers:

• Standard cleaning after each stay.

• Laundry and linen hire – all bedding, towels, and linens.

• Restocking of essentials (toiletries, cleaning supplies, consumables, etc.).

• Full management oversight – Host’d coordinates all aspects of the process, including ordering, scheduling, and delivery of linen, as well as managing and supporting the cleaning team.

If, on rare occasions, a property is left excessively dirty or requires significantly more time than usual, an additional charge may apply. This is always documented and, depending on the circumstances, may be charged to the guest, shared between Host’d and the owner, or covered directly by the guest through the booking platform’s claims process.

This structure keeps the service fee transparent, fair, and entirely focused on covering costs, while Host’d continues to manage and oversee every detail on your behalf.

* NB: You may have noticed an increase in 2024. This was due to a rate increase and adjustment from our linen company, which was passed directly through at cost.

This can feel confusing at first glance. On platforms like Airbnb and other OTAs, the “cleaning fee” that guests see is not a direct reflection of our actual cleaning and linen costs. Instead, it is set strategically as part of our pricing model.

Here’s how it works:

• We set the cleaning fee as high as we reasonably can for each property, based on location, guest expectations, and market positioning. Guests are accustomed to seeing a cleaning fee, so this allows us to capture more revenue at the top level.

• The amount shown on the OTA is not the same as the cleaning and linen costs recorded on your Host’d owner statements. Those actual costs are calculated fairly and consistently based on your property’s size, cleaning time, linen use, and related expenses.

• Because of this, the cleaning fee on Airbnb or other platforms will often appear different (usually higher) than what you see on your spreadsheets. That difference is intentional — it strengthens your property’s earning potential without affecting how we track and charge actual cleaning costs.

In short: the OTA cleaning fee is a guest-facing revenue tool, not a cost reflection. The true cleaning and linen costs for your property are always recorded transparently in your statements.

The management fee is always 30% of profit (after the service fee). This does not change and is structured so our success is directly tied to yours. It covers the complete management of your property, ensuring every detail is handled with care and professionalism.

It includes:

• Guest support & communication – managing all inquiries, bookings, and guest needs before, during, and after their stay often at all hours of the day and night.

• Platform integrations and updates – keeping your property connected, updated, and competitive across multiple booking platforms.

• Operational oversight – coordinating and supporting housekeepers, managing their schedules, quality standards and ensuring every reset meets Host’d’s expectations.

• Daily communications – overseeing and responding to the constant flow of guest and team messages to keep everything running smoothly.

• Maintenance coordination – working with trusted trades and suppliers to address issues quickly and protect the property’s condition.

• Financial reporting – maintaining your booking master, generating monthly PDFs, and preparing owner statements ready for your accountant.

• Pricing & revenue optimisation – daily monitoring of PriceLabs to align your rates with market demand and seasonal trends.

• Marketing & bookings – proactive guest communications, market evaluations, and partnerships with Development West Coast and other tourism bodies to gain exposure.

• Global agent partnerships – managing relationships with our European agents and other booking partners to bring in high-quality direct reservations.

With this structure, you can step back knowing that Host’d is not only managing bookings and guest care, but also actively supporting the team on the ground to ensure your property delivers a consistently high standard of hosting.

Not at all! Your home is yours to enjoy whenever you like. There are no restrictions on how often you can use it. Our role is simply to take care of the property when you’re not there and ensure seamless hosting when you are away.