01

FIRST THINGS FIRST Arrive + first scan Open up · assess · get laundry moving

0 / 4 ✓

✓ Connect to property WiFi + log into Deputy Connect to the property WiFi first, then log into your Deputy shift before starting the clean. ✓ Walk the whole property before starting Check for damage, lost property, maintenance issues or anything unusual from the previous stay. ✓ Open curtains + blinds and air the house Get natural light and fresh air through the property while you work. ✓ Collect rubbish, used linen + towels Do the first sweep through both suites, bathrooms, kitchen and living areas. ✓ Start laundry early Keep the machines moving while you reset the rest of the house.

02

RESET Laundry Machines · lint filters · supplies

0 / 5 ✓

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RESET REFERENCE Laundry area

Leave it clean, clear and reset.

✓ Washing machine clean + empty Check the drum and seals before leaving it ready for guests. ✓ Clean washer lint filter Check and clear the washer lint filter as part of every reset.

Washer lint filter location — **STEP 1** Locate filter

Washer lint filter reset — **STEP 2** Clean + reset

✓ Clean dryer lint filter Remove lint completely and return the filter correctly before the next use.

Dryer lint filter open — **STEP 1** Open

Dryer lint filter clear — **STEP 3** Clear lint

Dryer lint filter replace — **STEP 4** Replace

✓ Reset laundry shelf + supplies Everything tidy, contained and guest-ready. ✓ Floor, surfaces + machines wiped No lint, dust, spills or laundry left behind.

03

SLEEP Suite 1 King bed · wardrobe · kitchenette · bathroom

0 / 7 ✓

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ROOM REFERENCE Suite 1 · King bed

Use this as the visual reset reference.

✓ Make Suite 1 King bed with fresh hotel-grade linen Crisp, balanced and guest-ready. ✓ Dust + wipe bedroom surfaces Bedside areas, furniture, lamps, switches and touchpoints.

WARDROBE Reset neatly to this presentation. Tap photo to enlarge

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✓ Check + reset wardrobe Remove anything left by previous guests and return contents neatly.

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RESET REFERENCE Kitchenette

Clean, uncluttered and returned to this layout.

✓ Clean + reset kitchenette Bench, sink, appliances and visible surfaces spotless. Leave appliance switches ON as shown. Empty the toaster crumb tray every reset.

Suite 1 kitchenette

Reset the kitchenette to these references.

↗ Appliance switches · KEEP ON

↗ Under sink

↗ Bread toaster + knives

↗ Toaster crumb tray · EMPTY EVERY RESET

✓ Check kitchenette cupboards + drawers Cutlery, utensils, plates, cookware and knives clean and returned neatly.

Suite 1 drawers + cupboards

Everything has a home. Return these items to match the photos.

↗ Utensils drawer

↗ Cutlery drawer

↗ Plates + bowls

↗ Chopping board + placemats

✓ Clean Suite 1 bathroom Shower, toilet, basin, mirror, taps and touchpoints spotless and dry.

Suite 1 bathroom

Use the correct Suite 1 references for the bathroom reset.

↗ Suite 1 shower

↗ Suite 1 toilet

✓ Fresh towels + final Suite 1 floor check Vacuum or mop as appropriate. When vacuuming, vacuum the fly screens too, then check the room from the doorway.

04

SLEEP Suite 2 Queen bed · styling · bathroom

0 / 5 ✓

Suite 2 Queen bed finished-look reference

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BED REFERENCE Suite 2 · Queen bed

Make and present the bed to this finished look.

Suite 2 chair placement — **REFERENCE** Chair placement

Suite 2 blanket presentation — **REFERENCE** Blanket presentation

✓ Make Suite 2 Queen bed with fresh hotel-grade linen Fresh, crisp and presented consistently. ✓ Reset chair + blanket to reference Use the photos above for final presentation. ✓ Dust + wipe all surfaces Furniture, lamps, switches, TV and touchpoints. ✓ Clean Suite 2 bathroom Shower, toilet, basin, mirror, taps and touchpoints spotless and dry.

Suite 2 bathroom

Use these Suite 2 references for the bathroom reset.

↗ Suite 2 shower

↗ Suite 2 toilet

↗ Suite 2 basin

✓ Fresh towels + final floor check Vacuum or mop as appropriate. When vacuuming, vacuum the fly screens too, then complete a doorway presentation check.

05

GATHER Kitchen + dining Clean · restock · reset

0 / 7 ✓

✓ Clean kitchen from top to bottom Benches, sink, splashback, appliances, fronts, handles and touchpoints.

Kitchen cleaning references

Use these while cleaning and resetting the kitchen.

↗ Shelf presentation

↗ Under sink

✓ Check fridge, dishwasher + oven Empty previous guest items and clean inside where required. ✓ Reset all drawers + cupboards Cutlery, utensils, cookware, serving ware, plates and mugs clean and returned neatly.

Kitchen drawers + cupboards

Everything has a home. Return drawers and cupboards neatly to these references.

↗ Cutlery

↗ Salad bowl

↗ Wooden utensils

↗ Silver utensils

↗ Mugs

↗ Oven + bakeware

↗ Serving bowls

↗ Plates

✓ Reset Nespresso area Machine clean and area tidy. Empty the used capsule bin every reset.

Nespresso area

Reset as shown and empty the used capsule bin every clean.

↗ Nespresso + knives

↗ Used capsule bin · EMPTY EVERY RESET

✓ Check tea towels, oven mitts + placemats Include salt and pepper. Everything clean, tidy and in its designated place.

Tea towels · oven mitts · placemats

Use these references when resetting each item.

↗ Tea towels + dish cloths

↗ Oven mitts

↗ Placemats

✓ Check first aid kit is present Report anything obviously missing or requiring attention.

First aid kit

Confirm the kit is present in its correct place.

↗ First aid kit location

✓ Dining area reset Table and chairs clean, styled and ready for arrival.

06

RELAX Lounge + living Style · surfaces · guest-eye presentation

0 / 5 ✓

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STYLE REFERENCE Lounge reset

Use this for furniture and final styling.

✓ Reset lounge to reference Furniture, cushions, throws and styling returned neatly. ✓ Dust + wipe living-area surfaces Tables, furniture, lamps, switches and high-touch areas. ✓ Clean TV + check presentation Screen clean with no streaks or fingerprints. Remote returned neatly. ✓ Windows + glass guest-ready Remove obvious marks and fingerprints, especially around sea-view areas. ✓ Floors + final lounge scan Stand at the entrance and check the whole room as the arriving guest will see it.

07

HOST'D DETAILS Guest details Beach towels · amenities · little things

0 / 3 ✓

BEACH TOWELS Return neatly to their designated place. Tap photo to enlarge

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✓ Beach towels clean + reset Use the reference above for location and presentation. ✓ Check guest amenities + consumables Top up the usual Host'd guest essentials where required. ✓ Check toilet plungers Clean, discreet and returned to their designated location.

08

FINAL WALK Guest-eye check Nothing left behind · nothing missed

0 / 5 ✓

ONE LAST LOOK Walk back through the front door.

Forget that you've been cleaning for a moment. Look at Big Heart Beach as if you've just arrived.

✓ All floors complete Vacuumed or mopped as appropriate, including edges and visible areas beneath furniture. Fly screens have also been vacuumed wherever vacuuming was required. ✓ Exterior arrival areas checked Entrance and immediately visible outdoor areas tidy and welcoming. ✓ No cleaning gear left out Equipment and products returned to storage. ✓ Lights, heating + presentation checked Leave the property according to the normal Host'd arrival setup. ✓ I've walked through as the arriving guest Big Heart Beach is clean, styled, complete and ready to welcome them.

Big Heart
Beach